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UBH is pleased to welcome all Definity Health customers to the United networks for 2006. UBH contracted clinicians are eligible to see clients from a variety of Definity Health plans at their in-network benefit level. UBH contracted rates will be applied to claims filed on Definity enrollees.
For now, much of the Definity business remains status quo and will not be managed by UBH operations until the integration is complete by the end of 2006. For these clients, claims will be processed by Definity Health and their enrollee ID cards will reference the appropriate contact information. However, some Definity customers have been fully integrated and will be managed by UBH according to their benefit plan. Please refer to the enrollee's ID card on all new clients you see in your practice.
Registered ubhonline users should continue filing all claims online and your claims will be directed to the appropriate claims system for processing. This is another good reason to submit your claims online. Please sign up for ubhonline claims filing today if you are not already a registered user!
ubhonline is designed to support most transactions for Definity enrollees whose benefits are managed by UBH. However, ubhonline will not be able to display claims status for claims processed on Definity Health's system. You will be able to submit those claims online, but will need to call Definity's customer service at 1-866-DEFINITY (1-866-333-4648) to later check on the status.
Paper claims can also be mailed directly to Definity:
Definity Health Claims
P.O. Box 780410
Atlanta, GA 30374-0810
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